Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
Gidun Help
Find the right answer faster
Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
30
detailed articles
Search results
18 result(s) for "tracking issue"
Manage orders from new to delivered
Follow a dependable order workflow from order review through packing, tracking, delivery, and customer follow-up.
Track your order and understand statuses
Know what each order status means and what to do when tracking is slow, missing, or delayed.
Create referral links that track correctly
Build links that point to the right page, preserve attribution, and make sense to the audience clicking them.
Use API and developer tools safely
Protect affiliate API access, avoid tracking mistakes, and build integrations that respect Gidun users.
Contact a seller or Gidun Support
Choose the right message path so your question reaches the person who can solve it fastest.
Handle returns, refunds, and disputes
Resolve return and refund situations with clear evidence, fair communication, and a clean support record.
Respond to customer messages like a pro
Use the Message Center to answer buyer questions, protect context, and keep conversations useful for customers and support.
Set shipping expectations that customers can trust
Create shipping expectations that match your real handling time, carrier limits, and customer communication.
Create a product listing that customers understand
Write product listings that reduce confusion, improve buyer confidence, and prevent avoidable support messages.
Leave a useful product review
Write reviews that help other customers understand product quality, seller service, and real-world fit.
Place an order without mistakes
Review cart, address, shipping, payment, and seller details before submitting an order.
Promote products without misleading customers
Create affiliate content that is persuasive, accurate, and aligned with the actual Gidun product page.
Protect privacy and avoid message scams
Know what information belongs in messages and what should never be shared with sellers or support impersonators.
Request a return, refund, or replacement
Prepare the right details and evidence when something arrives damaged, incorrect, late, or not as expected.
Track commissions and payouts
Understand pending, approved, rejected, and paid commission states before opening a payout support request.
Use branded pages, widgets, and creative assets
Use affiliate tools to create cleaner destinations, better product discovery, and more consistent promotion.
Use email, social, and content channels responsibly
Promote through email, social, video, blogs, or communities without creating spam or policy problems.