Order status and tracking are different
Order status tells you where the order is in Gidun or seller processing. Tracking status comes from the carrier after shipping information is created or scanned. Sometimes tracking exists before the carrier has scanned the package.
A tracking number that does not update immediately is not always a problem. Carriers may take time to show the first scan, especially after weekends, holidays, or label creation outside pickup hours.
What to check first
- Open the order in your customer dashboard.
- Confirm whether the order is paid, processing, shipped, delivered, canceled, or refunded.
- If tracking is available, open the carrier tracking page and check the latest scan.
- Compare the scan date with the estimated delivery window.
- If the tracking has not moved for a reasonable period, message the seller or open a support ticket.
When to ask for help
Contact the seller if the question is about packing, stock, handling time, or when the package was shipped. Contact Gidun Support if the order has a platform payment, refund, dispute, account, or policy issue.
- Include the order number.
- Mention the tracking number if one exists.
- Describe what the tracking page says.
- Do not open multiple separate threads for the same order.