Commission states tell the story
Affiliate earnings usually move through stages. A commission may be pending while the order, seller referral, refund window, fraud review, or qualification rule is still being evaluated. Approved means it has met program rules. Paid means it has been included in a payout.
Rejected or reversed commissions can happen when an order is canceled, refunded, deemed ineligible, duplicated, self-referred, or otherwise outside program rules.
Review before contacting support
- Check the commission status and date range.
- Compare the conversion with program rules for that campaign or referral type.
- Review payout method status and minimum payout requirements.
- Check for identity, tax, or account verification requests.
- Collect the transaction, referral, or campaign reference before opening a ticket.
Payout support details to include
- Expected payout amount and payout period.
- Commission IDs or conversion references if available.
- Payout method issue, if the question is payment related.
- Any approval or rejection status shown in the dashboard.
- No passwords, bank logins, or full account numbers.