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Gidun Help
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Respond to customer messages like a pro
Use the Message Center to answer buyer questions, protect context, and keep conversations useful for customers and support.
Protect privacy and avoid message scams
Know what information belongs in messages and what should never be shared with sellers or support impersonators.
Handle returns, refunds, and disputes
Resolve return and refund situations with clear evidence, fair communication, and a clean support record.
Create and secure your Gidun account
Set up a customer account, protect access, and keep your order and message history easy to manage.
Place an order without mistakes
Review cart, address, shipping, payment, and seller details before submitting an order.
Track your order and understand statuses
Know what each order status means and what to do when tracking is slow, missing, or delayed.
Understand seller payouts and balances
Learn how to read your seller balance, prepare for payouts, and handle payout questions without confusion.
Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
Promote products without misleading customers
Create affiliate content that is persuasive, accurate, and aligned with the actual Gidun product page.
Create a product listing that customers understand
Write product listings that reduce confusion, improve buyer confidence, and prevent avoidable support messages.
Manage addresses, invoices, and order records
Keep address and order records accurate so shipping, support, and receipts stay clean.
Track commissions and payouts
Understand pending, approved, rejected, and paid commission states before opening a payout support request.
Use API and developer tools safely
Protect affiliate API access, avoid tracking mistakes, and build integrations that respect Gidun users.
Work with affiliates and referral campaigns
Use affiliate and seller referral activity responsibly so promotions bring qualified customers and sellers to Gidun.
Set shipping expectations that customers can trust
Create shipping expectations that match your real handling time, carrier limits, and customer communication.
Set up your seller profile and store
Build a complete seller profile that gives customers confidence before they message, buy, or follow your store.
Use email, social, and content channels responsibly
Promote through email, social, video, blogs, or communities without creating spam or policy problems.
Use the Refer a Seller program
Understand how to refer sellers, what makes a qualified seller, and how to avoid weak referrals.
Create referral links that track correctly
Build links that point to the right page, preserve attribution, and make sense to the audience clicking them.
Join the affiliate program and get approved
Prepare a complete affiliate application and understand what happens after you submit it.
Leave a useful product review
Write reviews that help other customers understand product quality, seller service, and real-world fit.
Manage orders from new to delivered
Follow a dependable order workflow from order review through packing, tracking, delivery, and customer follow-up.
Request a return, refund, or replacement
Prepare the right details and evidence when something arrives damaged, incorrect, late, or not as expected.
Take product photos that reduce returns
Use practical product photography to set expectations clearly and help customers choose the right item.
Understand clicks, conversions, and attribution
Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.