Handle returns, refunds, and disputes
Resolve return and refund situations with clear evidence, fair communication, and a clean support record.
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Request a return, refund, or replacement
Prepare the right details and evidence when something arrives damaged, incorrect, late, or not as expected.
Understand clicks, conversions, and attribution
Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.
Understand seller payouts and balances
Learn how to read your seller balance, prepare for payouts, and handle payout questions without confusion.