Request a return, refund, or replacement

Start with the issue facts

A strong return or refund request explains what happened, what you expected, what you received, and what outcome you are asking for. This helps the seller or support team resolve the case without repeated questions.

If the issue involves damage, wrong item, missing parts, or delivery condition, photos are often the fastest way to show the problem. Keep packaging until the case is reviewed because labels and packaging may matter.

How to request help

1. Open the order or relevant message thread.
2. Describe the issue and include the order number if it is not already attached.
3. Attach clear photos of the item, packaging, label, or damage if needed.
4. Explain whether you prefer return, replacement, refund, partial refund, or seller guidance.
5. Wait for instructions before shipping anything back unless the policy already gives clear directions.

Avoid delays

• Do not discard the item or packaging until the issue is resolved.
• Do not send private payment details in a message.
• Do not create multiple tickets for the same order.
• Reply promptly if the seller or support asks for missing information.