Manage orders from new to delivered
Follow a dependable order workflow from order review through packing, tracking, delivery, and customer follow-up.
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Track your order and understand statuses
Know what each order status means and what to do when tracking is slow, missing, or delayed.
Create referral links that track correctly
Build links that point to the right page, preserve attribution, and make sense to the audience clicking them.
Use API and developer tools safely
Protect affiliate API access, avoid tracking mistakes, and build integrations that respect Gidun users.
Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
Contact a seller or Gidun Support
Choose the right message path so your question reaches the person who can solve it fastest.
Handle returns, refunds, and disputes
Resolve return and refund situations with clear evidence, fair communication, and a clean support record.
Respond to customer messages like a pro
Use the Message Center to answer buyer questions, protect context, and keep conversations useful for customers and support.
Set shipping expectations that customers can trust
Create shipping expectations that match your real handling time, carrier limits, and customer communication.
Use branded pages, widgets, and creative assets
Use affiliate tools to create cleaner destinations, better product discovery, and more consistent promotion.
Use email, social, and content channels responsibly
Promote through email, social, video, blogs, or communities without creating spam or policy problems.