Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Track commissions and payouts
Understand pending, approved, rejected, and paid commission states before opening a payout support request.
Understand clicks, conversions, and attribution
Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.
Track your order and understand statuses
Know what each order status means and what to do when tracking is slow, missing, or delayed.
Create a product listing that customers understand
Write product listings that reduce confusion, improve buyer confidence, and prevent avoidable support messages.
Create referral links that track correctly
Build links that point to the right page, preserve attribution, and make sense to the audience clicking them.
Leave a useful product review
Write reviews that help other customers understand product quality, seller service, and real-world fit.
Manage addresses, invoices, and order records
Keep address and order records accurate so shipping, support, and receipts stay clean.
Request a return, refund, or replacement
Prepare the right details and evidence when something arrives damaged, incorrect, late, or not as expected.
Set up your seller profile and store
Build a complete seller profile that gives customers confidence before they message, buy, or follow your store.
Understand seller payouts and balances
Learn how to read your seller balance, prepare for payouts, and handle payout questions without confusion.
Use seller analytics to improve performance
Read product and store signals so you can improve listings, reduce friction, and prioritize work that moves sales.
Use the Refer a Seller program
Understand how to refer sellers, what makes a qualified seller, and how to avoid weak referrals.