Track commissions and payouts
Understand pending, approved, rejected, and paid commission states before opening a payout support request.
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
Understand clicks, conversions, and attribution
Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.