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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.

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Affiliate Reporting 9 min read

Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.

clicks conversions attribution reports

Affiliate Payouts 8 min read

Understand pending, approved, rejected, and paid commission states before opening a payout support request.

commissions payouts wallet earnings

Affiliate Reporting 10 min read

Work through the most common reasons a referral or commission does not appear as expected.

missing commission missing referral tracking issue support