Troubleshoot missing referrals or commissions
Work through the most common reasons a referral or commission does not appear as expected.
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Detailed help for sellers, customers, and affiliates, with practical steps for orders, messages, referrals, payouts, and account issues.
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Create referral links that track correctly
Build links that point to the right page, preserve attribution, and make sense to the audience clicking them.
Use the Refer a Seller program
Understand how to refer sellers, what makes a qualified seller, and how to avoid weak referrals.
Understand clicks, conversions, and attribution
Read affiliate reporting correctly and know why clicks, conversions, and commissions may not match one to one.
Track commissions and payouts
Understand pending, approved, rejected, and paid commission states before opening a payout support request.
Use API and developer tools safely
Protect affiliate API access, avoid tracking mistakes, and build integrations that respect Gidun users.
Use branded pages, widgets, and creative assets
Use affiliate tools to create cleaner destinations, better product discovery, and more consistent promotion.