Keep sensitive information out of messages
Message Center is for order, product, seller, and support communication. It is not a place to send passwords, full payment card numbers, bank logins, private keys, or one-time login codes.
A legitimate seller should not need your Gidun password or private payment credentials to solve an order question. If a message asks for something that feels unsafe, stop and contact Gidun Support.
Warning signs
- Someone asks you to pay outside Gidun for an existing order.
- Someone asks for your password, full card number, bank login, or verification code.
- A link points to a domain that is not Gidun or a trusted carrier page.
- A message pressures you to act immediately without explaining the order issue.
- The sender asks you to move a dispute away from Message Center.
What to do
- Do not click suspicious links or share private credentials.
- Keep the message thread intact.
- Report the conversation or contact Gidun Support with the message details.
- Change your password if you believe you shared it by mistake.
- Review recent orders and account activity after a suspicious contact.